Frequently Asked Questions
Many of our customers have specific questions about our professional services. Here are just a few of the frequently asked questions we hear at king’s janitorial.
-Simply fill out the booking form to book a cleaning and someone will contact you with a quote based on your needs. You can also email us at kingsjanitorialnc@gmail.com.
– Yes. The Cleaners cannot and will not utilize Your supplies or equipment unless You sign a waiver acceptable to King’s Janitorial in its sole discretion.
– Yes, most of the time. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
– Payment must be made at the time of service. Unless we have a contract that discusses terms & conditions of payment schedules for re-occurring clients.
– Depends on the Square footage to be cleaned. At a minimum each job will have 2 people.
– Yes. Background checks are required.
– Cancellation. You must provide thirty (30) days notice (Cancellation Notice) if You desire to cancel recurring cleanings. If You cancel recurring cleanings without the Cancellation Notice, You will be charged a Cancellation Rate of the Recurring Cleaning Price as listed on the Order Confirmation and invoiced accordingly. If receiving monthly cleanings, the Cancellation Rate shall be the Recurring Price. If receiving biweekly cleanings, the Cancellation Rate shall be the Recurring Price x 2. If receiving weekly cleanings, the Cancellation Rate shall be the Recurring Price x 4.
– Please make sure all valuables, collectibles, heirlooms, or other similar fragile or expensive items are properly stored in order to avoid any accidents. If any items are too large to move, King’s Janitorial will not clean any areas with such items on or around them without a waiver of liability. It is Your responsibility to inform King’s Janitorial if any items in the home fall into this category.
-It is Your responsibility to inform King’s Janitorial if any items in Your home or office, including, but not limited to wood or antique furniture items, require special care or products.
-Please make sure all pets have been secured for their safety, as well as the safety of the Cleaners. King’s Janitorial also requests You pick up after Your pets before the Cleaners arrive. King’s Janitorial is not responsible for pets escaping or injury. King’s Janitorial reserves the right to not clean your home or office, should pets not be properly secured.